Riyadh

Customer Service

Welcoming customers, greeting them, and interacting with them in a professional and polite manner. Responding to customer inquiries and providing accurate information about products, services, and prices. Helping customers choose the products or services that best fit their needs. Receiving customer complaints and feedback and addressing them according to company policies and procedures. Following up on customer orders and ensuring they are completed on time. Providing support to customers and answering their questions via phone, email, or approved communication channels. Treating customers with respect and professionalism while maintaining service quality. Coordinating with relevant departments to resolve issues that require follow-up or management intervention. Following up on returns, exchanges, and cancellations according to approved policies and authorizations. Providing customers with information about promotions, discounts, and approved policies. Ensuring customer satisfaction with the service provided and working to improve their experience. Accurately recording customer information, orders, and complaints in the approved systems. Maintaining the confidentiality of customer information and not sharing it with unauthorized individuals. Reporting recurring issues or situations that require managerial escalation to the direct supervisor. Adhering to working hours, instructions, company policies, and approved customer service standards. Preparing daily reports related to customer inquiries, complaints, and requests. Documenting complaints, feedback, and the actions taken to address them. Following up on open complaints and ensuring they are closed once a suitable solution has been reached. Coordinating with the sales team, management, and other departments to improve service quality. Participating in developing customer handling methods and enhancing the quality of services provided. Continuously keeping up with new products, services, and offers to provide accurate information to customers. Adhering to performance indicators and quality standards set by management. Participating in training courses and meetings related to developing customer service skills. Making sure to respond to customer inquiries during working hours or documenting cases that require follow-up. Updating customer, order, and complaint records in the approved system. Preparing a summary of the orders and complaints handled during the day. Handing over pending cases and orders to the responsible employee or direct supervisor to ensure follow-up continuity. Reporting important notes and issues faced by customers during the day to the direct supervisor. Ensuring that work-related documents and data are saved according to approved procedures.