Riyadh

Deputy Branch Manager

Helping the branch manager in handling daily operations and ensuring work runs smoothly and efficiently. Supervising employees and making sure they carry out their tasks according to the company's approved policies and procedures. Monitoring employee attendance, departures, and adherence to work schedules and shifts. Ensuring the branch is clean, organized, and ready to welcome customers throughout working hours. Tracking sales performance and working towards achieving the branch's set sales and operational goals. Following up on customer inquiries and complaints and resolving them to ensure customer satisfaction. Making sure cashiers follow financial collection procedures and rules for handling cash. Monitoring cash operations and ensuring proper execution of opening and closing procedures. Keeping an eye on stock levels and making sure products and necessary supplies are available for smooth operations. Coordinating with inventory officers regarding shortages, damaged products, and stock discrepancies. Ensuring employees adhere to company policies, safety standards, and service quality. Guiding employees and providing them with the necessary support to improve performance and boost productivity. Reporting operational issues, customer complaints, and employee-related observations to the branch manager. Coordinating with other departments to ensure smooth operations and address any operational obstacles. Assisting the branch manager in executing operational plans and achieving branch goals. Preparing daily reports on workflow, sales, and operational notes and submitting them to the branch manager. Monitoring employee performance and noting issues that require management intervention. Helping with preparing work schedules, organizing shifts, and covering needs during employee absences. Making sure employees are informed about new instructions and updates related to work. Following up on maintenance requests and reporting any equipment or device malfunctions. Monitoring compliance with company standards and taking corrective actions within the given authority. Helping train new employees and ensuring they understand their tasks and responsibilities. Documenting operational issues, incidents, and the actions taken to resolve them. Ensuring all employees complete their assigned tasks before the end of the shift. Making sure cash registers are closed, inventory and financial reconciliations are completed, and required reports are submitted. Tracking any shortages or overages in the cash and ensuring they are documented and reported according to approved procedures. Ensuring the branch is clean, organized, and ready for the next workday. Checking that devices, equipment, and lighting are turned off according to approved closing procedures. Making sure doors and windows are closed and branch entrances are secured according to safety and security instructions. Reviewing the closing checklist to ensure all required procedures are completed before leaving the branch. Notifying the branch manager of any observations, issues, or pending tasks that need follow-up the next workday.